![]() Many times Jobs are not completed on the first visit. At this point the customer can no longer track the Technicians' location. The customer portal will display the appointment details with a status of 'In Progress'. Once your technician arrives at the location, they can mark the appointment as 'Started'. Some of our Job Source partners may choose not to display Bios for their customers.įor additional help enabling location tracking in the mobile apps, read more on How do I turn on Location Tracking? Without location tracking, customers will not have accurate ETAs of your technician's pending arrival. Don't worry, Technician's Bio will only be displayed if a Dispatcher has approved it first. ![]() ![]() In addition Technician Bios may be displayed. In order for accurately representing arrival estimates, Location Services need to be enabled for the Dispatch mobile app on the Technician's device. The ETA will automatically update as the technician gets closer to the location. When the Technician is ready for their next appointment, they can notify the customer to include an estimated time of arrival along with the ability to see live updates from the Technician's approaching location. When a customer adds a Note or a Photo, any user with the role of Dispatcher will be notified. Once the customer clicks on the 'Add a Note or Photo' button, the below screen will appear to enter necessary details. Prior to your visit the customer can add a note or photo for reference which will be shown on the job for your team to review. Clicking the "Check Status" button from the email notification brings them to their customer portal. When you schedule an appointment on the job the customer will typically receive another notification which includes details on your scheduled appointment as well as your company details in case the customer needs to get in touch. Take a look at the Notifications section under Managing your Customers and Contacts for more information on turning on/off customer notifications. ![]() The notifications that the customer receives via email and SMS will typically include a link that provides access to the job that has been created. As the job progresses, the customer portal will automatically update to show statuses such as when an Appointment has been scheduled, the Technician is on the way, or asking for survey feedback.Ĭheck out the sections below for more information on specific notifications and how the customer portal will typically appear.Ĭustomer Notifications must be turned on with the job in order for the customer to access the customer portal. You can always allow multiple recipients to receive notifications for any given job you wish by using 'Multiple Job Contacts'. In order for customers to access the customer portal, notifications must be turned on and a job will need to be created for a customer. We've covered some of the core components that will help give you an idea in how our customer-facing portal showcases your company, appointments and real-time updates. Your customers will have a delightful experience as you use all of the available features offered to give context, insight and status related to the service you're providing. ![]()
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